eKnowledge! from SoftTech Solutions
itsupportal.com August 2007 - Issue #8


Hardware & Administration Training

Meet Evelyn Berlin - Customer Service Coordinator

Ask Al


 

Hardware & Administration Training

SoftTech Solutions will be hosting Sun hardware and administration training classes in Troy, Michigan this fall.
 
These accelerated courses will utilize the On-Line! Detective for Sun, along with hands-on labs. Students that attend the class will be provided the Personal Trainer (web-based training modules) for each of these systems at no additional charge ($2,500 value). Students that complete the class will be SoftTech Certified for each of the systems covered.
 
Midrange Servers
September 24-26 (3 Full Days)

Systems Covered:
** Enterprise 220R
** Enterprise 250
** Enterprise 3X00, 4X00, 5X00, 6X00
** Enterprise 420R
** Enterprise 450
** Sun Fire 280R
** Sun Fire V480
 
Sun Fire V-Series
October 15-17 (3 Full Days)

Systems Covered:
** Sun Fire V1280
** Sun Fire V880
** Sun Fire V480
** Sun Fire V440
** Sun Fire V240
** Sun Fire V210
 
AMD Opteron Systems
November 5-7 (3 Full Days)

Systems Covered:
** Sun Fire X2100
** Sun Fire X2200
** Sun Fire X4100
** Sun Fire X4200
** Sun Fire X4500
** Sun Fire X4600
** Sun Fire V65
** Sun Fire V60
** Sun Fire V40z
 
Class sizes are limited to 8 students so ACT FAST!
 
For the course outline, pricing and registration, please click here.





  • Meet Evelyn Berlin - Customer Service Coordinator
  • Hi, I'm Evelyn. Over the years many of you have heard the greeting, "SoftTech Solutions, may I help you?" when calling our offices. The voice on the line has often been myself, as I have been SoftTech's Office Manager since 2001. In my new role as Customer Service Coordinator, I will be soliciting your comments and feedback about the On-Line! Detective.

    I will also contact you to schedule WebEx meetings to demonstrate new features and product enhancements and reach out to you when it is time to renew your contract.

    If you are interested in receiving orientation training for the On-Line! Detective, I will be your point of contact as well. I look forward to talking with each of you to address your individual needs.

    Evelyn Berlin
    Customer Service Coordinator
    248.475.4758 ext. 221
    evelyn@stsolutions.com

  • Ask Al
  • Question:
    I have a Sun Blade with a USB keyboard and mouse. The administrator modified some of the NVRAM variables in Solaris using the eeprom command. After a reboot we no longer see video and the keyboard no longer works. I believe it has to do with the NVRAM variables. In the past I was able to reset the NVRAM variables by holding down the {stop}-{n} keys and powering on the system. However, this does not work now. How can I reset the NVRAM parameters to their default settings?
     
    Answer:
    Newer Sun systems tend to have USB keyboards and mice. These USB devices are not initialized until the end of the POST process. If the keyboard is not initialized, the {stop}-{n} keys are ineffective. Use the following procedure to reset the NVRAM variables to their default settings for all systems that use a USB keyboard, RSC, LOM, or ALOM.
    Click here to read the rest of this answer...

    Do you have a question you'd like to see answered in a future issue of eKnowledge? Email Allen at: askal@stsolutions.com


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    SoftTech Solutions | 630 S. Ortonville Rd | Ortonville | MI | 48462