the On-Line! Detective on Windows
- Insert the On-Line! Detective CD-ROM
in the CD-ROM drive. The install feature
automatically starts the install process.
It is recommended that any previous
versions of the On-Line! Detective
be removed prior to this installation.
- At the Welcome screen, click Next.
- At the Software License Agreement
screen, read the Agreement and click
Yes to continue with the installation
or click No to terminate the
- Read the Installation Information
screen and click Next.
- Enter the requested User Information
and click Next. The registration
number is located on the Registration
form found with the product packaging.
- Click Yes to confirm the
Registration Information or No
to terminate the install.
- Click Next to accept the
default Destination Folder, or use
Browse to select a different
- Click Next to accept the
default Program Folder. The installation
- Click Finish to complete
the installation process.
the On-Line! Detective on Solaris
Login to the system as root.
Insert the On-Line! DetectiveŽ
for Sun™ CD in the CD-ROM
Create a directory and mount the
CD-ROM to it.
Example: mkdir /cdrom
Type df -k to confirm the
available disk space.
350 MB needed for the Professional
to execute the install script. Note:
Depending on the automount configuration
of the system, this step may not
Type 1 to select the Install
Solaris Suite option.
Type y to continue installation.
Enter the desired install directory.
Example: /opt This install
script creates a softtech subdirectory
under the install directory. Note:
if a directory other than /opt
is selected, see the Troubleshooting
section to create a symbolic link.
Type y to continue installation.
Enter the requested User Information.
The registration number is located
on the Registration form found with
the product packaging. On-Line!
DetectiveŽ for Sun™ is extracted
to the install directory.
Type 3 to exit the installation
On-Line! DetectiveŽ for Sun™
All photographs in the DetectiveŽ have
“hot spots” with hyperlinked
sub-menus. Click on any FRU (field replaceable
unit) in the photograph and a menu of
related options appears. Choose an option
to hyperlink to a related topic.
All text, charts or numbers appearing
in red are hyperlinks. Click on these
items to link to more detailed and relevant
information. To return to your original
location, use the jump back button on
the Navigation Bar to retrace your steps.
For a quick view of the DetectiveŽ hierarchy,
click on the Site Map hyperlink. The
Site Map lists major modules contained
within the DetectiveŽ. Click on a folder
to go to that corresponding module.
Using Bookmarks and Notes
Use the Bookmarks... and Notes... options
to create custom links or annotate often-referenced
pages. To create a bookmark or note:
See the On-Line! DetectiveŽ for Sun™
Note: A PDF formatted version of the
On-Line! DetectiveŽ for Sun™ User
Guide is located in the DetectiveŽ root
Table of Contents
Each module has a hyperlinked Table
of Contents and an Alphabetical Index
permitting single-click navigation.
Once in a module, utilize the Navigation
push buttons to page-up, page-down,
or jump back, to previous hyperlinks.
Use the Contents button to display a
pop-up menu of links to module-related
Each Sun/SPARC System and Solaris module
includes a Troubleshooting menu. This
contains diagnostic reference data and
unique troubleshooting techniques and
The Main Menu of the DetectiveŽ provides
access to various Sun/SPARC and Solaris
modules. This includes an introduction,
system overview, Boot PROM information,
SCSI Device configuration, CPU/Peripheral
modules (SBus, CPU, PCI, etc.) configuration,
FRU Removal, and a host of other modules
and important data for each specific
Part Number Information
Sun part and “X” options
are hyperlinked to detailed information
and replacement procedures. In addition
to part numbers, the DetectiveŽ provides
system compatibility and configuration
requirements for Sun authorized and
Tech Tips from the Experts
Tech Tips include hard-to-find information
or undocumented problems encountered
in real field repair situations. The
Tech Tips cover a wide variety of topics
including installations, upgrades, patches,
hardware compatibility, operating system
issues, and third-party peripherals.
Accessing Tech Tips saves time and can
eliminate hours of downtime and exhaustive
searches on the Internet.
Queries are used for quick retrieval
of documents that have specific word
or phrases. All documents containing
text that matches a string of words
of phrases in the Query text box are
located and their titles are displayed
for quick access. Wild card characters
are also available — use an asterisk
(*) for multiple character matches and
question mark (?) for single character
matches. NOTE: When searching for part
numbers, use a space in place of a dash
For more information, see the On-Line!
DetectiveŽ for Sun™ User Guide
and our website: www.itsupportal.com
the Search Engine
the Search Engine:
- Click Search>Search on FrameViewer
- When the Search Dialog box displays,
key in a search string and press enter.
- When the document list appears,
click on the desired document and
press ENTER or click "Open" to display
the document and text string.
- Use "Next", "First", "Last", or
"Previous" buttons to find more results.
- Click Search>Preferences to display
search "type" options.
Special note: The "Open" or ENTER button
opens the searched document in a new
window. Close the new, opened document
when the search is complete and continue
navigation from the original Detective
Part Number Search:
To search for PART NUMBERS, omit each
"-" found in the number. For example,
key in "501 1540" instead of "501-1540".
Options File: Links in the options
file do not work when accessed via the
search engine. To reach the option file,
click Mainmenu>Part Numbers. Then
select, the X Options folder.
A) Default Installation of "softtech"
Problems loading the search file
may arise on initial use. In order
for the search engine to function
properly, the Detective must be installed
in the default directory:
- Windows: /softtech/ (where "/"
is any hard drive or mapped network
drive-softtech directory must be
- Solaris: /opt/softtech/ (where
"/" is root-softtech directory must
be in "opt" directory)
B) Installation in Custom Directory
The Detective's search engine is
driven by a "search.dbs" file located
in "/softtech/search" directory. In
order to install "softtech" in a directory
other than default (and use the search
engine), the search.dbs file must
be modified to reflect desired path.
Bookmarks & Notes
bookmarks and notes functions of the
On-Line! Detective for Sun to link immediately
to, or annotate often-referenced pages.
To create a bookmark:
- Go to paragraph to bookmark
- Hold down Control key while clicking
- Choose Edit>New Bookmark
- Enter bookmark title
- Click Create to make bookmark
- Choose Bookmarks>Navigation>"your
bookmark" to jump directly to bookmarked
To create a note:
Go to paragraph to annotate. Hold down
Control key while clicking in paragraph
- Choose Edit>New Note
- Enter note title and text
- Click Create to make note
- A small note icon appears near annotated
- Click on this icon to view note
- View a list of all notes by choosing
Note: Bookmarks and notes from previous
Detective versions will be deleted during
the next update.
Window to Fit Screen
window does not fit the screen or if
the text is too big or too small, change
- Maximize program window (outer window)
- Maximize Detective window (inner
- At bottom right of Detective window,
click on zoom setting (number with
a % sign). Choose percentage of screen
to view or choose "Fit Page in Window"
and "Fit Window to Page" OR
- Click on zoom-in (Z) or zoom-out
(z) button at right, bottom of window
and then select "Fit Page in Window.